RETURN POLICIES
| At Pupatude, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returns: 1. Eligibility for Returns: - To be eligible for a return, your item must be unused, in its original condition, and in the same packaging as when you received it. Items that have been used, damaged, or altered may not be eligible for return. 2. Initiating a Return: - To initiate a return, please contact our customer service team within [number] days of receiving your order. You can reach us via [contact information]. Please provide your order number and a brief explanation of the reason for your return. 3. Return Authorization: - Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed with your return. Please do not send back any items without obtaining a return authorization from us. 4. Return Shipping: - The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item. 5. Refund Process: - Once we receive your returned item and verify its eligibility, we will process your refund within [number] business days. Refunds will be issued to the original method of payment used for the purchase. 6. Exchanges: - If you would like to exchange your item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to availability. 7. Non-Refundable Items: - Certain items are non-refundable, including personalized or customized products, gift cards, and clearance items. These items are sold as-is and cannot be returned unless they arrive damaged or defective. 8. Damaged or Defective Items: - In the rare event that your item arrives damaged or defective, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or store credit. 9. Restocking Fee: - A restocking fee may apply to certain returns, particularly for large or oversized items. The restocking fee, if applicable, will be deducted from your refund amount. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure that your shopping experience with Pupatude is enjoyable from start to finish. Thank you for choosing Pupatude! |